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VACANCY

WEBSHOP
CUSTOMER CARE
EXECUTIVE

Antwerp, HQ
Full time



As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Webshop Customer Care Executive and will report to E-commerce co-ordinator and Head of E-commerce.

VACANCY

WEBSHOP
CUSTOMER CARE
EXECUTIVE

Antwerp, HQ
Full time



As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Webshop Customer Care Executive and will report to E-commerce co-ordinator and Head of E-commerce.
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VACANCY

WEBSHOP
CUSTOMER CARE
EXECUTIVE

Antwerp, HQ
Fulltime



As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Webshop Customer Care Executive and will report to E-commerce co-ordinator and Head of E-commerce.
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Customer service tasks

  • Provide correct information regarding products (availability, price, delivery time).
  • Offer basic technical support (login, user journey problems,...).
  • Provide pre-sales information to online customers (shipping, delivery, returns, exchange, payment methods,...).
  • Provide after-sales services, including: managing delivery issues, monitoring undelivered goods, credit notes, refunds and exchanges, dealing with complaints.
  • Manage returns, including: operational support of returns, refunds.
  • Monitor online orders, payments and shipments
  • Print, pack and send gift gards.
  • Check stock accuracy.
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Skills & experience

  • You have a Bachelor degree
  • You have excellent communication skills, both written and spoken.
  • You have a very good written and spoken knowledge of Dutch, French and English.
  • Knowledge of German is a big plus
  • You are organized, and can set priorities.
  • You are customer and service minded, and have a natural flair for dealing with customers.
  • You work accurately, and have strong administrative skills.
  • You are stress resistant and you have a positive attitude.
  • You take ownership.
  • You are passionate about fashion.
  • Experience in the following is a big advantage:
    - Similar role (particularly within fashion)
    - Zendesk, Magento and/or Navision
    - Shipping outside EU / customs
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Customer service tasks

  • Provide correct information regarding products (availability, price, delivery time).
  • Offer basic technical support (login, user journey problems,...).
  • Provide pre-sales information to online customers (shipping, delivery, returns, exchange, payment methods,...).
  • Provide after-sales services, including: managing delivery issues, monitoring undelivered goods, credit notes, refunds and exchanges, dealing with complaints.
  • Manage returns, including: operational support of returns, refunds.
  • Monitor online orders, payments and shipments
  • Print, pack and send gift gards.
  • Check stock accuracy.


Skills & experience

  • You have a Bachelor degree
  • You have excellent communication skills, both written and spoken.
  • You have a very good written and spoken knowledge of Dutch, French and English.
  • Knowledge of German is a big plus
  • You are organized, and can set priorities.
  • You are customer and service minded, and have a natural flair for dealing with customers.
  • You work accurately, and have strong administrative skills.
  • You are stress resistant and you have a positive attitude.
  • You take ownership.
  • You are passionate about fashion.
  • Experience in the following is a big advantage:
    - Similar role (particularly within fashion)
    - Zendesk, Magento and/or Navision
    - Shipping outside EU / customs
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What we offer

  • You will be part of a rapidly growing fashion company.
  • You will work in a dynamic work environment.
  • You will receive a salary package according to degree and experience.
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Do you meet these requirements, and are you motivated to work for us, please send us your resume and motivation to jobs@essentiel-antwerp.com
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