IT Infrastructure Operations Lead (M/W) - full time


At our Antwerp Headquarter, we are currently looking for an IT Infrastructure & Operations Lead (m/w).

Essentiel Antwerp is about passion. Passion for high-quality fashion with a playful touch, at affordable prices. With an abundant mix of colorful items and luxury accessories, each season we take our customers on a new adventure. Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovate, we look forward to welcoming you to our IT team at our Antwerp headquarters.

Your Tasks & Responsibilities will include:

    • Together with the IT Manager, you recommend, define, setup, improve & maintain:
      • The IT infrastructure services and components necessary to cover the quickly evolving business needs of the company
      • The disaster recovery processes and test plans
      • The right mix of insourced vs. outsourced services
      • The IT infrastructure strategy & roadmap
    • You provide, with your IT Support team, helpdesk services (1st & 2nd line support) to our headquarter colleagues and to end-users in our Essentiel shops in Belgium, France, Spain, The Netherlands, UK and Germany:
      • You mitigate incidents & handle requests and escalations with proper communication
      • You guarantee IT Service Levels
    • You lead multiple infrastructure related projects:
      • The creation of the IT Assets Catalogue (hardware, software, licenses)
      • The implementation and maintenance of an IT Service Catalogue for infrastructure related services
    • You drive operational IT efficiency:;
      • You guarantee infrastructure security & business continuity
      • You ensuring compliance with IT policies & external regulations (GDPR)
      • You create Technical documentation & User manuals
    • You train end-users at headquarters & the Essentiel shops
    • You ensure timely installation of hardware, software and mobile devices
    • You maintain and continuously optimize our IT Infrastructure landscape:
      • Hardware (headquarters servers & storage, stores cashiers,…)
      • Networks & IP routing
      • Security and Disaster Recovery plans
      • Databases
      • VOIP & mobile devices…
    • You report to the IT Manager.

Skills & Experience

    • You have at least 5 years of experience in a similar job
    • You hold a master degree in ICT or equivalent
    • You are fluent in Dutch, French and English, both spoken and written
    • You have proven experience in service delivery and ITIL
      • ITIL certification is a plus
      • Additional security & network certifications are a plus
    • You are organized, proactive and your are able to manage priorities efficiently
    • You don’t have a 9-to-5 mentality, you are willing to participate in a permanence rotation
    • You can handle stressful situations
    • You are eager to expand your knowledge and skills on a permanent base
    • You have a driver’s license
    • You are an ambassador of the Essentiel Company Values

Our offer

    • A very diversified IT job, mixing creativity, advisory, project management, mentoring and end-user support
    • You will work in a growing, dynamic and creative team
    • You will work closely with both internal colleagues and external partners;
    • You will be stimulated to initiate ideas and to work autonomously.



* Vereiste velden

Je kan ook je cv en motivatiebrief sturen naar