Webshop Customer Care Executive (m/w) full-time

HEADQUARTERS, ANTWERP

Since Essentiel Antwerp’s creation in 1999 in Antwerp, everything revolves around passion. Passion for high quality fashion with a playful touch, at affordable prices. With an abundant mix of colorful items and luxury accessories, each season we take our customers on a new adventure. We have our own shops in Belgium, France, and Spain, we are represented in 30+ countries worldwide and expanding season after season.

Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovate, we look forward to welcoming you to our E-Commerce team at our head office in Antwerp.

As our Webshop Customer Care Executive, you will be responsible for the customer satisfaction of our online clients. You provide an excellent service to our clients and offer them a true Essentiel Antwerp brand experience. You will be working at our E-commerce department, in close collaboration with the Digital Media Administrator, and will report to the E-commerce manager. 

Customer service tasks:

• Provide correct information regarding products (availability, price, delivery time)
• Offer basic technical support (login, user journey problems, ..)
• Provide pre-sales information towards online customers (shipping, delivery, returns, exchange, payment methods, ..)

• Managing delivery issues
• Monitoring undelivered goods, credit notes, refunds and exchanges
• Dealing with complaints
• Manage returns, including:

• Operational support of returns
• Managing refunds

Administrative support tasks:

• Monitor online orders, payments and shipments)
• Follow up pending payments and cancellations on a daily basis )
• Check stock accuracy
• Print, pack and send gift cards

Skills & experience:

• You have a Bachelor degree
• You have excellent communication skills, both written and spoken
• You have a very good written and spoken knowledge of Dutch, French and English (other languages are a plus)
• You are organized, and are able to set priorities
• You are customer and service minded, and have a natural flair for dealing with customers
• You work accurately, and have strong administrative skills
• You are stress resistant and you have a positive attitude
• You take ownership
• You are passionate about fashion

What we offer:

• You will be part of a rapidly growing fashion company
• You will work in a dynamic work environment
• You will receive a salary package according to degree and experience

Contact

Do you meet these requirements, and are you motivated to work for us, please send us your resume and motivation to jobs@essentiel-antwerp.com