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VACANCY

IT SUPPORT ENGINEER

Antwerp, HQ
Full-time


Essentiel Antwerp is about passion. Passion for high-quality fashion with a playful touch, at affordable prices. With an abundant mix of colourful items and luxury accessories, each season we take our customers on a new adventure. Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovate, we look forward to welcoming you to our small and efficient IT team at our Antwerp headquarters.

VACANCY

IT SUPPORT ENGINEER

Antwerp, HQ
Full-time


Essentiel Antwerp is about passion. Passion for high-quality fashion with a playful touch, at affordable prices. With an abundant mix of colourful items and luxury accessories, each season we take our customers on a new adventure. Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovate, we look forward to welcoming you to our small and efficient IT team at our Antwerp headquarters.
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Main tasks

  • You provide helpdesk services and 1st line support to our headquarters’ colleagues and to end-users in our Essentiel Antwerp shops in Belgium, France, The Netherlands, Germany and UK;
  • You install hardware, software, cash registers and mobile devices;
  • You have knowledge of Microsoft Server, Active Directory, SharePoint, Microsoft 365, Intune;
  • You monitor and maintain our IT Infrastructure and services;
  • You train end-users;
  • You create IT-Technical and User Manuals;
  • You maintain the asset list(s) and actively report on necessary changes;
  • You escalate and follow up tickets to second line support if necessary;
  • You are an asset in shaping IT support within the department & company;
  • You report to the IT Service Desk Lead.

Skills & experience

  • The right attitude is more important than the right degree;
  • You are an IT enthusiast, always up for a challenge;
  • A previous experience in an IT ServiceDesk / IT Support role is considered an asset;
  • You are fluent in Dutch, French and English, both spoken and written;
  • You are service-oriented, and customer minded;
  • You are eager to expand your knowledge and skills on a permanent base;
  • You are organized, proactive and able to manage priorities efficiently;
  • You do not have a 9-to-5 mentality, and are willing to support outside normal office hours;
  • You can handle stressful situations;
  • You can work autonomously;
  • Being in the possession of a driver's license B (or higher) is considered an asset;
  • You are an ambassador of the Essentiel Antwerp IT Team.
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Main tasks

  • You provide helpdesk services and 1st line support to our headquarters’ colleagues and to end-users in our Essentiel Antwerp shops in Belgium, France, The Netherlands, Germany and UK;
  • You install hardware, software, cash registers and mobile devices;
  • You have knowledge of Microsoft Server, Active Directory, SharePoint, Microsoft 365, Intune;
  • You monitor and maintain our IT Infrastructure and services;
  • You train end-users;
  • You create IT-Technical and User Manuals;
  • You maintain the asset list(s) and actively report on necessary changes;
  • You escalate and follow up tickets to second line support if necessary;
  • You are an asset in shaping IT support within the department & company;
  • You report to the IT Service Desk Lead.

SKILLS & EXPERIENCE

  • The right attitude is more important than the right degree;
  • You are an IT enthusiast, always up for a challenge;
  • A previous experience in an IT ServiceDesk / IT Support role is considered an asset;
  • You are fluent in Dutch, French and English, both spoken and written;
  • You are service-oriented, and customer minded;
  • You are eager to expand your knowledge and skills on a permanent base;
  • You are organized, proactive and able to manage priorities efficiently;
  • You do not have a 9-to-5 mentality, and are willing to support outside normal office hours;
  • You can handle stressful situations;
  • You can work autonomously;
  • Being in the possession of a driver's license B (or higher) is considered an asset;
  • You are an ambassador of the Essentiel Antwerp IT Team.
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What we offer

  • You will work in a growing, dynamic and creative company;
  • You will work closely with both internal colleagues and external partners;
  • You will perform a variety of different tasks;
  • You will be stimulated to initiate ideas and to work autonomously.
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Are you interested? Send us your portfolio, CV and motivation to jobs@essentiel-antwerp.com
We look forward to receiving your application!
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