IT Support Engineer

Essentiel Antwerp is about passion. Passion for high-quality fashion with a playful touch, at affordable prices. With an abundant mix of colourful items and luxury accessories, each season we take our customers on a new adventure. Our colleagues are our ambassadors. If you are passionate about everything you do, enthusiastic and innovate, we look forward to welcoming you to our IT team at our Antwerp headquarters.


  • You provide help desk services and 1st and 2nd line support to our headquarters’ colleagues and to end-users in our Essentiel shops in Belgium, France, Spain, The Netherlands and UK;
  • You install hardware, software and mobile devices;
  • You maintain and optimize our IT applications:
    • Microsoft Dynamics NAV (Navision);
    • Cash register & scanning;
    • Microsoft Office;
    • Terminal Server;
    • Microsoft BI/SQL;
    • (...)
  • You maintain and optimize our IT Infrastructure:
    • Hardware (shops and headquarters);
    • Networks & IP routing;
    • Databases;
    • Security;
    • Active Directory;
    • VOIP & mobile devices;
    • (...)
  • You train end-users at headquarters and in our Essentiel shops;
  • You create IT-Technical and User Manuals
  • You report to the IT Manager.

Skills & experience

  • You have at least 2 years of experience in a similar job, a bachelor degree in ICT is an asset;
  • You are fluent in Dutch, French and English, both spoken and written;
  • You have knowledge of ERP suites, knowledge of Microsoft Dynamics NAV is an asset. The intention to acquire detailed knowledge of Microsoft Dynamics NAV is a must;
  • You are hands-on and service-oriented and ITIL-minded;
  • You are eager to expand your knowledge and skills on a permanent base;
  • You are organized, proactive and your are able to manage priorities efficiently;
  • You don't have a 9-to-5 mentality, you are willing to participate in permance rotation;
  • You can handle stressful situations;
  • You have a driver's license;
  • You are an ambassador of the Essentiel Company Values.


  • You will work in a growing, dynamic and creative team;
  • You will work closely with both internal colleagues and external partners;
  • You will perform a variety of different tasks;
  • You will be stimulated to initiate ideas and to work autonomously.




* Champs obligatoires

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