STAY SAFE, STAY HEALTHY, STAY INFORMED

The health and safety of our staff and customers is now more than ever our top priority.

To take our responsibility and stress the importance of staying at home, our Essentiel Antwerp stores are closed until further notice.

Based on what we currently know, we want to keep you updated with relevant information regarding your online orders.

STAY SAFE, STAY HEALTHY, STAY INFORMED

The health and safety of our staff and customers is now more than ever our top priority.

To take our responsibility and stress the importance of staying at home, our Essentiel Antwerp stores are closed until further notice.

Based on what we currently know, we want to keep you updated with relevant information regarding your online orders.

Free delivery & extended return period.
Deliveries and returns might take a bit longer than usual.

Customer service:

Our Online Customer Care is there for you, as always, every business day from 9:00-12:30 and 13:30 until 17:00 (CET) to answer all of your questions. You can reach us via e-mail service@essentiel.com, our social media channels, or if it's urgent via phone on +32 3 201 49 74.



Packaging online orders:

Our respected logistic partner remains open, and online orders are processing. They are taking all the necessary precautions to keep everyone safe, be it within or outside of the company. All operations are in line with strict standards of safety, hygiene, and cleanliness, as recommended by the latest WHO and governmental guidelines.

Deliveries online orders:

We are offering free shipping on all online orders and deliveries are ongoing.
In Italy, all deliveries are currently suspended following the government's decision to suspend all commercial activities.
Please have in mind that due to the current situation, there could, understandably, be delays in delivery times.



Returns online orders:

We understand that under these circumstances, not everyone is able to make a return on time. There's no need to worry. We're taking this into account, and are offering an extended return period of up to 30 days. The extended returns are valid on orders placed as of 01/03/2020. The shipment and processing of returns might take longer than usual at the moment.

In case you have any other questions, please reach out to us. We always love to hear from you. And of course, this doesn't have to change now. Keep asking us your questions, keep sharing your thoughts, but let's respect the need for social distancing, and keep our connection virtual:

Instagram
Facebook
Youtube


As always, Love is Essentiel, and we hope you're all safe and healthy.

Customer service:

Our Online Customer Care is there for you, as always, every business day from 9:00-12:30 and 13:30 until 17:00 (CET) to answer all of your questions. You can reach us via e-mail service@essentiel‑.com, our social media channels, or if it's urgent via phone on +32 3 201 49 74.

Packaging online orders:

Our respected logistic partner remains open, and online orders are processing. They are taking all the necessary precautions to keep everyone safe, be it within or outside of the company. All operations are in line with strict standards of safety, hygiene, and cleanliness, as recommended by the latest WHO and governmental guidelines.

Deliveries online orders:

We are offering free shipping on all online orders and deliveries are ongoing except for Italy.
In Italy, all deliveries are currently suspended following the government's decision to suspend all commercial activities.
Please have in mind that due to the current situation, there could, understandably, be delays in delivery times.

Returns online orders:

We understand that under these circumstances, not everyone is able to make a return on time. There's no need to worry. We're taking this into account, and are offering an extended return period of up to 30 days from now on. The extended returns are valid on orders placed as of 01/03/2020.
The shipment and processing of returns might take longer than usual at the moment.

In case you have any other questions, please reach out to us. We always love to hear from you. And of course, this doesn't have to change now. Keep asking us your questions, keep sharing your thoughts, but let's respect the need for social distancing, and keep our connection virtual:

Instagram
Facebook
Youtube

As always, Love is Essentiel, and we hope you're all safe and healthy.