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ORDERING

Place an online order

Found your next must-have item? Simply select your size and click on ‘add to shopping bag’. Once you’re ready to order, go to your shopping bag. Here you can add a promo code and/or gift card details. Click on ‘continue to checkout’ and you will be guided through the next steps to complete the order and payment. Once the order is confirmed, you will instantly receive a confirmation e-mail.


Register as a new customer

If you do not have an Essentiel Antwerp account yet, it’s time to join the club! Easily keep track of your online orders, store your contact details, delivery address and create a wish list of all your favorite items. What are you waiting for?

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SIGN UP HERE


Forgot your password?

No problem! Simply click here to request a password reset.


How to choose the right size

You can find specific product measurements on almost every product page, or you can consult our general size guide here.
Still hesitating? Contact us at service@essentiel-antwerp.com and we'll gladly help.

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Sold out items

We regularly replenish our online stock. So if your favorite item is sold out, simply select your size and click on 'notify me'. You will automatically receive an e-mail notification once it's back in stock.


Item availability in store

Contact your preferred Essentiel Antwerp store to check the availability and/or reserve an item. Find your nearest store and contact details here.


Cancel or change an online order

Once your order has been confirmed, we cannot change or cancel it. You can however choose to refuse the package upon delivery, or return the items you do not wish to keep. Find more information on our return policy here.


Shipment of your online order

We aim to offer same-day shipping for all orders placed on weekdays before 5pm (CET). Find more information on deliveries here.


Protection of data

Essentiel Antwerp is committed to respecting your privacy and the protection of your personal information. For more information, you can consult our Privacy Policy.

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Place an online order

Found your next must-have item? Simply select your size and click on ‘add to shopping bag’. Once you’re ready to order, go to your shopping bag. Here you can add a promo code and/or gift card details. Click on ‘continue to checkout’ and you will be guided through the next steps to complete the order and payment. Once the order is confirmed, you will instantly receive a confirmation e-mail.


Register as a new customer

If you do not have an Essentiel Antwerp account yet, it’s time to join the club! Easily keep track of your online orders, store your contact details, delivery address and create a wish list of all your favorite items. What are you waiting for?

+
SIGN UP HERE


Forgot your password?

No problem! Simply click here to request a password reset.

How to choose the right size

You can find specific product measurements on almost every product page, or you can consult our general size guide here.
Still hesitating? Contact us at service@essentiel-antwerp.com and we'll gladly help.


Sold out items

We regularly replenish our online stock. So if your favorite item is sold out, simply select your size and click on 'notify me'. You will automatically receive an e-mail notification once it's back in stock.


Item availability in store

Contact your preferred Essentiel Antwerp store to check the availability and/or reserve an item. Find your nearest store and contact details here.

Cancel or change an online order

Once your order has been confirmed, we cannot change or cancel it. You can however choose to refuse the package upon delivery, or return the items you do not wish to keep. Find more information on our return policy here.


Shipment of your online order

We aim to offer same-day shipping for all orders placed on weekdays before 5pm (CET). Find more information on deliveries here.


Protection of data

Essentiel Antwerp is committed to respecting your privacy and the protection of your personal information. For more information, you can consult our Privacy Policy.

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PAYMENT

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Available payment methods

We accept the following means of payment:

  • Credit cards: Visa, MasterCard, American Express and Carte Bleue for French customers
  • Debit cards: Bancontact/Mister Cash, Maestro
  • Online banking: Sofort, KBC Online/CBC Online, ING Homepay, Belfius Direct Net for Belgian customers and iDEAL for Dutch customers
  • Paypal
  • Essentiel Antwerp gift card/voucher

Secure payments

To ensure that your payments are secure, we work with Mollie. The security system used by Mollie is one of the most reliable and secure systems in the world. Our SSL certificate ensures that payment details are encrypted and that data remains confidential.

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Payment refused

If the payment was not successful, your order attempt will be cancelled automatically and you can try placing a new order. If you still encounter issues, you are welcome to contact us via service@essentiel-antwerp.com. We're happy to help!


How to use a promo code

Enter this code in your shopping cart, in the 'use promo code' box, before continuing to the checkout.


Pay with an Essentiel Antwerp gift card/voucher

Enter the details in your shopping cart, in the 'use gift card/voucher' box, before continuing to the checkout. Find more information on gift cards here.

Available payment methods

We accept the following means of payment:

  • Credit cards: Visa, MasterCard, American Express and Carte Bleue for French customers
  • Debit cards: Bancontact/Mister Cash, Maestro
  • Online banking: Sofort, KBC Online/CBC Online, ING Homepay, Belfius Direct Net for Belgian customers and iDEAL for Dutch customers
  • Paypal
  • Essentiel Antwerp gift card/voucher

Secure payments

To ensure that your payments are secure, we work with Mollie. The security system used by Mollie is one of the most reliable and secure systems in the world. Our SSL certificate ensures that payment details are encrypted and that data remains confidential.


Payment refused

If the payment was not successful, your order attempt will be cancelled automatically and you can try placing a new order. If you still encounter issues, you are welcome to contact us via service@essentiel-antwerp.com. We're happy to help!

How to use a promo code

Enter this code in your shopping cart, in the 'use promo code' box, before continuing to the checkout.


Pay with an Essentiel Antwerp gift card/voucher

Enter the details in your shopping cart, in the 'use gift card/voucher' box, before continuing to the checkout. Find more information on gift cards here.

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DELIVERIES

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Which countries do we ship to?

We currently only ship and support services within the European Union and United Kingdom.

Delivery prices

You will see the available shipping options and prices for your country in the check out, after selecting a delivery address.
Enjoy free delivery on orders over € 150 for shipments to Belgium, France, Germany, Luxembourg, the Netherlands and the United Kingdom.

When will my online order be shipped?

We aim to offer same-day shipping for all orders placed on weekdays before 5pm (CET).

Delivery via Hermes

Hermes delivers on business days between 8 a.m. and 5 p.m and will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You will receive an e-mail once your package has been delivered.

How to track your online order

Once your order has been dispatched, you will receive an e-mail from Hermes containing the tracking number. If you have an Essentiel Antwerp account, you can also find the tracking number by signing into your account and viewing your order.

Delivery in store

At the moment it is not yet possible to have an online order delivered to an Essentiel Antwerp store.

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Estimated delivery time

Our carrier aims to deliver your order within the number of days shown for your country below. Delivery times go into effect the business day after you place an order and are indicative.

  • Austria     2-4 business days
  • Belgium     1-2 business days
  • Bulgaria     2-5 business days
  • Croatia     2-5 business days
  • Cyprus     2-5 business days
  • Czech Republic     2-5 business days
  • Denmark     2-4 business days
  • Estonia     2-5 business days
  • Finland     2-5 business days
  • France     2-5 business days
  • Germany     2-4 business days
  • Greece     2-4 business days
  • Hungary     2-5 business days
  • Ireland     4-5 business days
  • Italy     2-4 business days
  • Latvia     2-5 business days
  • Lithuania     2-5 business days
  • Luxembourg     2-4 business days
  • Netherlands     1-2 business days
  • Poland     2-4 business days
  • Portugal     2-4 business days
  • Romania     2-5 business days
  • Slovakia     2-4 business days
  • Slovenia     2-4 business days
  • Spain     2-4 business days
  • United Kingdom     4-5 business days

  • Due to external circumstances caused by COVID-19, Brexit, and increased move to online services, delays in transportation are possible. We are doing everything possible to minimize delays, while putting safety and health first. We are sorry in advance for any inconvenience caused.

    If you have not received your delivery in time, please track your order or contact our Customer Service team at: service@essentiel-antwerp.com

Which countries do we ship to?

We currently only ship and support services within the European Union and United Kingdom.


Delivery prices

You will see the available shipping options and prices for your country in the check out, after selecting a delivery address.
Enjoy free delivery on orders over € 150 for shipments to Belgium, France, Germany, Luxembourg, the Netherlands and the United Kingdom.

When will my online order be shipped?

We aim to offer same-day shipping for all orders placed on weekdays before 5pm (CET).


Delivery via Hermes

Hermes delivers on business days between 8 a.m. and 5 p.m and will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You will receive an e-mail once your package has been delivered.

Estimated delivery time

Our carrier aims to deliver your order within the number of days shown for your country below. Delivery times go into effect the business day after you place an order and are indicative.

  • Austria     2-4 business days
  • Belgium     1-2 business days
  • Bulgaria     2-5 business days
  • Croatia     2-5 business days
  • Cyprus     2-5 business days
  • Czech Republic     2-5 business days
  • Denmark     2-4 business days
  • Estonia     2-5 business days
  • Finland     2-5 business days
  • France     2-5 business days
  • Germany     2-4 business days
  • Greece     2-4 business days
  • Hungary     2-5 business days
  • Ireland     4-5 business days
  • Italy     2-4 business days
  • Latvia     2-5 business days
  • Lithuania     2-5 business days
  • Luxembourg     2-4 business days
  • Netherlands     1-2 business days
  • Poland     2-4 business days
  • Portugal     2-4 business days
  • Romania     2-5 business days
  • Slovakia     2-4 business days
  • Slovenia     2-4 business days
  • Spain     2-4 business days
  • United Kingdom     4-5 business days

Due to external circumstances caused by Brexit, COVID-19 and increased move to online services, there are delays in transportation. We are doing everything possible to minimize delays, while putting safety and health first. We are sorry in advance for any inconvenience caused.

If you have not received your delivery in time, please track your order or contact our Customer Service team at: service@essentiel-antwerp.com

How to track your online order

Once your order has been dispatched, you will receive an e-mail from Hermes containing the tracking number. If you have an Essentiel Antwerp account, you can also find the tracking number by signing into your account and viewing your order.

Delivery in store

At the moment it is not yet possible to have an online order delivered to an Essentiel Antwerp store.

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RETURNS

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What's the latest?

Due to external circumstances caused by COVID-19, Brexit, and increased move to online services, delays in transportation are possible. We are doing everything possible to minimize delays, while putting safety and health first. We are sorry in advance for any inconvenience caused.


How can I return an online order?

Find more information for your country here.


Can I return an online order to an Essentiel Antwerp store?

At the moment it is not yet possible to return an online order to a Essentiel Antwerp store.


Exchanges

We do not offer exchanges. If you would like to receive a different size or colour, please place a new online order. The items you have returned will be refunded.


Has my return arrived?

Once your return package has reached our warehouse, and has been processed (within 14 days), we will send you an e-mail to confirm the refund. If it has been more than 14 days since you sent it back and you still have not heard from us, please contact Customer Service via service@essentiel-antwerp.com

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How much does it cost to return an order?

Currently we offer free returns for Belgium, France, Luxembourg, the Netherlands and the United Kingdom.
If you are located outside of these regions, return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches our offices.


When will I receive the refund?

Once your return package has been processed (within 14 days after arrival), you will receive an e-mail confirming the refund. It may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. The refund will be credited to the original payment method used to place the order.


Received wrong or faulty item

Did you receive a wrong or damaged article? Please contact us as soon as possible via service@essentiel-antwerp.com

What's the latest?

Due to external circumstances caused by COVID-19, Brexit, and increased move to online services, delays in transportation are possible. We are doing everything possible to minimize delays, while putting safety and health first. We are sorry in advance for any inconvenience caused.


How can I return an online order?

Find more information for your country here.


Can I return an online order to an Essentiel Antwerp store?

For our UK customers, we offer the opportunity to drop off your returns in our London store.


Exchanges

We do not offer exchanges. If you would like to receive a different size or colour, please place a new online order. The items you have returned will be refunded.

Has my return arrived?

Once your return package has reached our warehouse, and has been processed (within 14 days after arrival), we will send you an e-mail to confirm the refund. If it has been more than 14 days since you sent it back and you still have not heard from us, please contact Customer Service via service@essentiel-antwerp.com


How much does it cost to return an order?

Currently we offer free returns for Belgium, France, Luxembourg, the Netherlands and the United Kingdom.
If you are located outside of these regions, return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches our offices.

When will I receive the refund?

Once your return package has been processed (within 14 days after arrival), you will receive an e-mail confirming the refund. It may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. The refund will be credited to the original payment method used to place the order.


Received wrong or faulty item

Did you receive a wrong or damaged article? Please contact us as soon as possible via service@essentiel-antwerp.com

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GIFT CARDS

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Essentiel Antwerp gift cards

Gift cards can be bought in store and online.
In our online shop, you can choose between two types of gift cards: a gift card sent by e-mail or a gift card sent by post.


Gift card via e-mail

Don’t go through a frenzy of last minute shopping for tonight’s birthday party – order a gift card by email while you’re getting ready to look fabulous! It will arrive in your mailbox directly upon order. An instant hit amongst fashion lovers.

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SHOP HERE



Gift card by post

A more conventional paper gift card is available for the planners amongst you. A lovely envelope gives off fashion flair and tickles curiosity. Anticipation of a gift that keeps options open and selection unlimited in our numerous stores - a gift that keeps on giving!

+
SHOP HERE

How long are gift cards valid?

Essentiel Antwerp gift cards remain valid indefinitely.


How to use gift cards online

Enter the details in your shopping cart, in the 'use gift card/voucher' box, before continuing to the checkout.
Gift cards can be redeemed in part or in its entirety. If you do not use the full amount at once, you will receive a new gift card for the remaining amount


Can I return a gift card?

Gift cards cannot be returned and may not be exchanged for cash or any other payment, not even partially.


Where can I use an Essentiel Antwerp gift card?

Gift cards can be redeemed in any of our stores (find them here) and in our online store.

Essentiel Antwerp gift cards

Gift cards can be bought in store and online.
In our online shop, you can choose between two types of gift cards: a gift card sent by e-mail or a gift card sent by post.


Gift card via e-mail

Don’t go through a frenzy of last minute shopping for tonight’s birthday party – order a gift card by email while you’re getting ready to look fabulous! It will arrive in your mailbox directly upon order. An instant hit amongst fashion lovers.

+
SHOP HERE


Gift card by post

A more conventional paper gift card is available for the planners amongst you. A lovely envelope gives off fashion flair and tickles curiosity. Anticipation of a gift that keeps options open and selection unlimited in our numerous stores - a gift that keeps on giving!

+
SHOP HERE


How long are gift cards valid?

Essentiel Antwerp gift cards remain valid indefinitely.


How to use gift cards online

Enter the details in your shopping cart, in the 'use gift card/voucher' box, before continuing to the checkout.
Gift cards can be redeemed in part or in its entirety. If you do not use the full amount at once, you will receive a new gift card for the remaining amount

Can I return a gift card?

Gift cards cannot be returned and may not be exchanged for cash or any other payment, not even partially.


Where can I use an Essentiel Antwerp gift card?

Gift cards can be redeemed in any of our stores (find them here) and in our online store.

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CUSTOMER CARE

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Online Customer Service

Didn't find what you're looking for? No problem, we're happy to help! Our Online Customer Service team is there for you every business day from 9:00-12:30 and 13:30 until 17:00 (CET) for all online purchase related questions. Simply send an e-mail to service@essentiel-antwerp.com. We will make every effort to answer within 48 hours. If it’s urgent, you can reach us on +32 3 201 49 74.

Customer Service in store

For questions related to in-store purchases, you are welcome to contact the store. Find all contact details here.

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Online Customer Service

Didn't find what you're looking for? No problem, we're happy to help! Our Online Customer Service team is there for you every business day from 9:00-12:30 and 13:30 until 17:00 (CET) for all online purchase related questions. Simply send an e-mail to service@essentiel-antwerp.com. We will make every effort to answer within 48 hours. If it’s urgent, you can reach us on +32 3 201 49 74.

Customer Service in store

For questions related to in-store purchases, you are welcome to contact the store. Find all contact details here.