For the delivery of your order, you can opt for delivery to a given address (your home, work or other) via our chosen carrier. Currently, we deliver only within the EU*. It is currently not possible to collect orders from an Essentiel Store.
Please note that no changes can be made to the delivery address you have provided once your order has been dispatched.
INTERNATIONAL ORDERS (OUTSIDE OF EU)
We currently only ship and support services within the EU. If you are based outside the EU and still wish to purchase from our website, you can do so on your own initative by using an independent parcel forwarding service. There are a number of them (depending on your location) which offer an effective workaround solution in global delivery.
DELIVERY VIA DPD
When opting for delivery to an address within EU, you can easily add or edit an address each time you place an order. This means it is perfectly possible to have one order sent to your home and the next to your workplace, for example.
DPD delivers on working days between 8 a.m. and 6 p.m.We will always inform you of our delivery day by text message or email. We even tell you the name of the DPD driver, as well as the position in their delivery queue.
Is the day inconvenient for you? If so, you can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or come to the depot to pick it up.
We will send you another message on the delivery day, with an expected one hour time-slot.
If you weren't home at the time of delivery, enter your reference number and postcode on our website to see where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or come to the depot to pick it up.
If you fail to arrange a new delivery within 3 weeks of confirming the order, or if you are once again absent when DPD tries to redeliver, the order will be returned to Essentiel Antwerp. We will then contact you to arrange the delivery of your order. In this case, you may be asked to pay the additional delivery costs.
Essentiel will make every effort to deliver your order as quickly as possible. Orders placed before 1pm on business days will be dispatched the same day. The package should normally reach you within 2 business days*.
*Delivery times go into effect the business day after you place an order
Delivery rules and restrictions:
- Please note that Saturday, Sunday and bank holidays are not classed as business days.
- If you have not received your delivery within that time frame, please track your order or contact our Customer service at firstname.lastname@example.org
- Please note that an order placed on Friday afternoon or at the weekend will only be processed on Monday.
- During busy periods, such as the end of the year or during the sales, delivery may take a little longer.
- In principle, an order placed before 1 p.m. on business days will be dispatched the same day.
We offer free shipping on qualifying orders of 150GBP and above. For orders below that amount, we apply a flat fee of 6 GBP.
A gift card by e-mail is sent to an e-mail address of your choice. A paper gift card is sent by regular post, free of charge. An order can only be delivered to one shipping address and gift cards are always sent separately. Please note that you need to make a separate order if you want it to be delivered to a different address than the package.
For further information, please consult the General Terms and Conditions or FAQ.
If you have any other questions, please do not hesitate to contact our support team via our contact form.