Return policy

You can return your purchased items from www.essentiel-antwerp.com within 14 days counting from the day after you received your order.

We offer complimentary return shipping via UPS for Belgium, France, The Netherlands and Luxembourg. If you are located outside of these regions, return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our offices.

A product which you wish to return must satisfy the following conditions:

    • It must be in new condition.
    • It must include the Essentiel price tag and brand label.
    • It must be unworn, unwashed and undamaged.
    • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
    • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.
    • Did you receive a damaged article? Please contact us as soon as possible.

How does this work in practice?

Making a return is simple:

    • For free return shipping you can use the pre-addressed UPS return label included in your package.
    • Print out a filled in returns form and include it in the box. You can find this form in your online Essentiel account.
    • Drop the package off in a UPS parcel shop.
    • Keep a proof of postage until the package reaches us.

If you send the return to us at own expense, please use the following address:

Essentiel Antwerp - Webshop RETURN
Arenbergstraat 21
2000 Antwerp
Belgium

REFUND

You will receive e-mail updates from us to help track the progress of your return. You can also follow the progress of your return request in your online Essentiel account. Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

    • The refund will be credited to the original payment method used to place the order.
    • If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail.
    • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
    • Return postage costs will only be reimbursed if you received a product which was not the product you ordered or if the product was damaged when you received it.

PLEASE NOTE:

    • Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.
    • No returns can be accepted via the Essentiel Stores.
    • Our return policy does not apply to gift cards. Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.
    • Returns outside the 14-day time frame may be accepted solely at the discretion of Essentiel Antwerp.

If you still have a question about your return, don't hesitate to contact us via: service@essentiel-antwerp.com