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RETURNS

You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.

For our French customers we offer complimentary return shipping via Colissimo.

RETURNS

You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.

For our French customers we offer complimentary return shipping via Colissimo.

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SHIPPING
INFORMATION

You are currently on the Essentiel Antwerp website for Belgium. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of Belgium, please select a different location in the top left corner of our website.

We only deliver within Europe*. For deliveries outside of the EU, please consult the section on international orders.

*We currently do not deliver to: Malta, Cyprus.

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RETURNS

You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.

For our French customers we offer complimentary return shipping via Colissimo.

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CONDITIONS

A product which you wish to return must satisfy the following conditions:

  • It must be in new condition.
  • It must include the Essentiel Antwerp garment tag.
  • It must be unworn, unwashed and undamaged.
  • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
  • It must be packaged in a sufficiently sturdy box (neutral and not showing a logo), so that we receive the product in an undamaged condition.

Did you receive a damaged article? Please contact us as soon as possible via: service@essentiel-antwerp.com
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HOW DOES THIS WORK IN PRACTICE?

Making a return is simple:

  • For free return shipping you can use the pre-addressed Colissimo return label included in your package.
  • Fill in your return request either online in 'My Account' section OR fill in the delivery note that was inside the box.
  • Drop the package off in a Colissimo post office or Colissimo parcel shop.
  • We recommend writing down the Colissimo tracking number mentioned on the label so you can follow the shipment.

If you send the return to us at own expense, you can choose your own shipping method and carrier. We strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our warehouse.

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REFUND

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

  • The refund will be credited to the original payment method used to place the order.
  • If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail.
  • If a discount was applied to your original order, the amount refunded will be adjusted if necessary.
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PLEASE NOTE

Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.

No returns can be accepted via the Essentiel Antwerp Stores.

Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.

Returns outside the 30-day time frame may be accepted solely at the discretion of Essentiel Antwerp.

If you still have a question about your return, don't hesitate to contact us via: service@essentiel-antwerp.com

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