PRODUCTS ORDERED ONLINE CAN ONLY BE SHIPPED TO AN ADDRESS IN THE SELECTED REGION/COUNTRY.
- PRICES MAY VARY BETWEEN COUNTRIES
- PLEASE NOTE: YOU WILL LOSE THE CONTENTS OF YOUR SHOPPING BAG WHEN CHANGING SITES
You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.
For our French customers we offer complimentary return shipping via Colissimo.
You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.
For our French customers we offer complimentary return shipping via Colissimo.
You are currently on the Essentiel Antwerp website for Belgium. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of Belgium, please select a different location in the top left corner of our website.
We only deliver within Europe*. For deliveries outside of the EU, please consult the section on international orders.
*We currently do not deliver to: Malta, Cyprus.
You can return your purchased items from www.essentiel-antwerp.com within 30 days counting from the day after you received your order.
For our French customers we offer complimentary return shipping via Colissimo.
A product which you wish to return must satisfy the following conditions:
Making a return is simple:
If you send the return to us at own expense, you can choose your own shipping method and carrier. We strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our warehouse.
Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.
Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.
No returns can be accepted via the Essentiel Antwerp Stores.
Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.
Returns outside the 30-day time frame may be accepted solely at the discretion of Essentiel Antwerp.
If you still have a question about your return, don't hesitate to contact us via: service@essentiel-antwerp.com