Shipping information

You are currently on the Essentiel Antwerp website for France. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of France, please select a different location in the top left corner of our website.

We only deliver within Europe*. For deliveries outside of the EU, please consult the section on international orders.

*We currently do not deliver to: Malta, Cyprus.

 

DELIVERY VIA GLS

Essentiel Antwerp works together with GLS to offer the best possible shipping service.

GLS delivers on business days between 8 a.m. and 5 p.m and GLS will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You can for example choose to have the package delivered to a GLS parcel shop near you or to a different address. You will receive an e-mail once your package has been delivered.

Was your package delivered to a GLS Parcelshop? Please be sure to bring identification when you go collect the package. You will have 10 days to pick up the package before it returns to Essentiel Antwerp. We will then contact you to arrange a new delivery. Please note that additional costs may apply.

 

ESTIMATED DELIVERY

Essentiel will make every effort to deliver your order as quickly as possible.

 ZONE 1 (GLS)ZONE 2 (GLS)ZONE 3 (GLS)
ESTIMATED DELIVERY TIME  1-2 business days* 2-4 business days* 2-5 business days*

*Delivery times go into effect the business day after you place an order and are indicative

Zone 1: 
Belgium, France, The Netherlands
Zone 2:
Austria, Denmark, Greece, Germany, Hungary, Ireland, Luxembourg, Poland, Portugal, Slovenia, Slovakia 
Zone 3:
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Italy, Latvia, Lithuania, Romania, Spain, Sweden

Delivery rules and restrictions:

  • An order placed before 3 p.m. (Monday to Friday) will be shipped the same day.
  • An order placed on Friday afternoon, or during the weekend, will be shipped on Monday.
  • GLS does not deliver on Saturday, Sunday, and bank holidays.
  • If you have not received your delivery within the number of days shown for your country in the table above, please track your order or contact our customer care team: service@essentiel-antwerp.com .

 

RATES

We offer free shipping for orders over 150 euro. The following rates only apply to orders below 150 euro.:

 

ZONE 1 (GLS)

ZONE 2 (GLS)

ZONE 3 (GLS)

CHARGE   7.5 EUR 15 EUR 15 EUR

Zone 1: 
Belgium, France, Germany, The Netherlands
Zone 2:
Austria, Denmark, Greece, Hungary, Ireland, Luxembourg, Poland, Portugal, Slovenia, Slovakia
Zone 3:
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Italy, Latvia, Lithuania, Romania, Spain, Sweden

 

RETURNS

For detailed information about our return policy, please visit our returns page.

 

GIFT CARDS

A gift card by e-mail is sent to an e-mail address of your choice. A paper gift card is sent by regular post, free of charge. An order can only be delivered to one shipping address and paper gift cards are always sent separately. Please note that you need to make a separate order if you want it to be delivered to a different address than the package. 

INTERNATIONAL ORDERS (OUTSIDE OF THE EU)

We currently only ship and support services within Europe. If you are based outside the EU and still wish to purchase from our website, you can do so on your own initiative by using an independent parcel forwarding service. There are a number of them (depending on your location) which offer an effective workaround solution in global delivery.

For further information, please consult the General Terms and Conditions or FAQ.
If you have any other questions, please do not hesitate to contact our support team via our contact form.