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SHIPPING
INFORMATION

You are currently on the Essentiel Antwerp website for Belgium.

For shipping outside of Belgium, please select a different location in the top left corner.
We only ship within the European Union. For deliveries outside of the EU, please consult the section on international orders.

SHIPPING
INFORMATION

You are currently on the Essentiel Antwerp website for Belgium.

For shipping outside of Belgium, please select a different location in the bottom right corner.
We only ship within the European Union. For deliveries outside of the EU, please consult the section on international orders.

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SHIPPING
INFORMATION

You are currently on the Essentiel Antwerp website for Belgium. All the information below is pertaining to shipping information within this region. If you wish your order to be delivered to an address outside of Belgium, please select a different location in the top left corner of our website.

We only deliver within Europe*. For deliveries outside of the EU, please consult the section on international orders.

*We currently do not deliver to: Malta, Cyprus.

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SHIPPING
INFORMATION

You are currently on the Essentiel Antwerp website for Belgium.

For shipping outside of Belgium, please select a different location in the bottom right corner.
We only ship within the European Union. For deliveries outside of the EU, please consult the section on international orders.

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DELIVERY VIA BPOST

Essentiel Antwerp works together with Bpost to offer the best possible shipping service.

Bpost delivers on business days between 8 a.m. and 5 p.m and Bpost will inform you via e-mail about the expected delivery date. Is that day inconvenient for you? No problem, you can simply change the delivery via the internet-link which you receive along with the shipment confirmation. You can for example choose to have the package delivered to a Bpost pick-up point near you or to a different address. You will receive an e-mail once your package has been delivered.

Was your package delivered to a Bpost pick-up point? Please be sure to bring identification when you go collect the package. You will have 14 days to pick up the package before it returns to Essentiel Antwerp. We will then contact you to arrange a new delivery. Please note that additional costs may apply.

  • We aim to offer same-day shipping for all orders placed on weekdays before 5pm (CET).
  • Bpost does not deliver on Saturday, Sunday, and bank holidays.
  • At the moment it is not yet possible to have an online order delivered to a Essentiel Antwerp store.
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ESTIMATED DELIVERY TIME

Essentiel Antwerp will make every effort to deliver your order as quickly as possible.

Belgium       1-2 business days *

If you have not received your delivery in time, please track your order or contact our Customer Service team at: service@essentiel-antwerp.com

* Delivery times go into effect the business day after you place an order and are indicative. During busy periods, such as the end of the year or during sales, dispatch and delivery may take longer than usual.

RATES

For Belgium we offer free shipping for orders over € 200.
For orders below € 200, a shipping cost of € 8 applies.

RETURNS

For our Belgian customers we offer complimentary return shipping via Bpost. Find more information here.

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GIFT CARDS

A gift card by e-mail is directly sent to an e-mail address of your choice.

A paper gift card is sent with Bpost, free of charge. A signature is required upon delivery. We aim to offer same-day shipping for all gift card by post orders placed on weekdays before 3pm (CET).

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INTERNATIONAL ORDERS
(OUTSIDE OF THE EU)

We currently only ship and support services within Europe. If you are based outside the EU and still wish to purchase from our website, you can do so on your own initiative by using an independent parcel forwarding service. There are a number of them (depending on your location) which offer an effective workaround solution in global delivery.

If you have any other questions, please do not hesitate to contact our Customer Service team via: service@essentiel-antwerp.com

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